American Express Careers

Account Protection Specialist, US Fraud Account Security Team (FAST)

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

Get ahead in your career by joining Global Fraud Protection Services (GFPS), part of the Global Fraud and New Accounts (GFNA) business function. GFPS manages fraud capabilities, strategies and operations to protect American Express merchants and customers from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries. 

 You will be a pioneer member of a FAST expanding group of Account Protection Specialists (APS) to handle US Fraud during core hours.

 What’s in store for you?

• Join and be associated with one of the world’s most valuable brand!
• Handle a vast portfolio of premium Customers based in United States.
• Efficiently detect and prevent Fraud, whilst enhancing Customer Experience through World Class servicing.
• Service inbound and outbound calls, enabling spend and generating revenue, whilst minimizing Fraud risk.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

 

 

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

 

Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

 

Join us and you’ll soon see why.


Qualifications

what are we looking for?

  • Able to work rotating night shifts including weekends.
  • Excellent English language proficiency for Customer based in the United States.
  • 1-2 years working experience
  • Fresh graduates are welcome to apply


ReqID: 18004851
Schedule (Full-Time/Part-Time): Full-time