American Express Careers
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Customer Care Professional
This is a Band 28 requisition.
- Ability To Comprehend & Respond To All Program Administrator Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction
- Deliver Extraordinary Customer Care by responding to questions concerning Administrative Accounts at Corporation level
- Document necessary account information & offer solutions that benefit the Program Administrator
- Grow & nurture Customer Relationship on each & every call
- Deliver on Employees, Customer & Shareholder Metrics As Per Goals
- Adherence To Quality & Compliance Guidelines
- Ability to recognize tone & mood of customer through written communication
- Adaptable & Customer Centric Approach To Situations To Deliver Superior Service
- Personalization/ Empathy In Communication
- Ability To Address 2-3 Conversations Simultaneously
- Attentive: Eye For Detail
- Recognize Knowledge Gaps & Research To Respond to query
- Understand criticality & sensitivity of given responsibility as Servicing involves high level Executive Officers of client Organizations
- Candidate can be a part of a Voice or Non Voice process at present
- Minimum of G2/L2 Rating in the last year end assessment
- Incumbent should be a Graduate
- Candidate with Corporate Card Servicing knowledge is preferred
- Typing Speed (>35 Words/Minute & > 90% Accuracy)
- Strong understanding American Express Policies & Procedures
- Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
- Demonstrated Ability To Work Effectively Within A Team Environment
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Multitasking: Ability To Toggle Between Screens/Tools
Schedule (Full-Time/Part-Time): Full-time