American Express Careers

Customer Care Professional

D.F., Mexico
Customer Care Operations

Job Description

If you are passionate about serving customers, results driver and interested in working for a world-class global brand, then American Express Customer Care Professional position may be an ideal fit for you. As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lifes of customers. Our unique servicing philosophy, Relationship Care puts your passion to serve and your personality at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. Customer Care Professionals deliver extraordinary care and accurately responding to customer inquiries. At American Express we invest in you!! Recognized as the “Best Place to work “you can earn an average of $64.00 MXN per hour, additionally you can earn lucrative bonuses based on performance. Employees enjoy a generous benefits package, health programs, diverse culture and great work environment. Also our career path planning and continuing education will help you achieve your professional goals. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


• This position operates 365 days a year from 6:00 am to 24:00 pm. Full schedule flexibility is needed. • Will to learn. • Deep understanding of what is “Customer Service”. • Demonstrate active listening skills. • Will to exceed expectations. • Highly developed communication skills (written and verbal). • Teamwork player. • Demonstrate will to win and collaborate with other departments. • Proactive and dynamic participation in daily activities. • Proficient multitasking and windows navigation.

ReqID: 18004932
Schedule (Full-Time/Part-Time): Full-time