American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is Band 28 requisition.



  • This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
  • Driving Relationships With Tar And Amex Travel Network
  • Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market
  • Supporting other corporate teams with any queries
  • Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working.
  • This role may be subject to additional background verification checks.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



  • Graduate With About 4 Years with detailed Experience of the BTA Product Is Mandatory.
  • Experience of customer handling and should have strong relationship management skill 
  • Ability In Assess Readiness Levels, and The Ability To Apply Appropriate Solution 
  • Time Management And The Ability To Handle Multiple Demands And Competing Priorities 
  • Analytical, Problem Solving And Decision-Making Skills 
  • Ability To Write Clearly And express themselves well In Groups And One To One Conversations 
  • The Incumbent Should Have A Performance Rating Of G2/L2 Or Better In The Last Annual Performance Review. 
  • The Incumbent Should Not Be On Any Counseling At The Time of Application. 
  • The incumbent should have tenured 12 months at Band 28.

ReqID: 18005043
Schedule (Full-Time/Part-Time): Full-time
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