American Express Careers
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Customer Care Professional
This is Band 28 requisition.
- This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
- Driving Relationships With Tar And Amex Travel Network
- Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market
- Supporting other corporate teams with any queries
- Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working.
- This role may be subject to additional background verification checks.
- Graduate With About 4 Years with detailed Experience of the BTA Product Is Mandatory.
- Experience of customer handling and should have strong relationship management skill
- Ability In Assess Readiness Levels, and The Ability To Apply Appropriate Solution
- Time Management And The Ability To Handle Multiple Demands And Competing Priorities
- Analytical, Problem Solving And Decision-Making Skills
- Ability To Write Clearly And express themselves well In Groups And One To One Conversations
- The Incumbent Should Have A Performance Rating Of G2/L2 Or Better In The Last Annual Performance Review.
- The Incumbent Should Not Be On Any Counseling At The Time of Application.
- The incumbent should have tenured 12 months at Band 28.
Schedule (Full-Time/Part-Time): Full-time