American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. 

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. 

Come join us and realize your potential.

Job Description:
• Customer Focused with Strong Ability to Resolve Customer Issues
• Provide Superior Customer Experience on Calls to India Merchants
• Focus on First Contact Resolution
• Enhance Shareholder Value by Up-Selling (Cross Selling) Products To Customers On Incoming      Calls (Incentive Based Program)

This role may be subject to additional background verification checks.

Qualifications

Qualifications: 
• Graduate with 6 Months to 4 years of relevant work experience 
• Passion for serving customers with proactive solutions that grow relationships 
• Flexibility on both day and afternoon schedules 
• Strong verbal & Written communication skills (English & Hindi) including active listening 
• Strong Interpersonal & Coordination Skills 
• Excellent PC and navigation skills required 
• Rotational Shift: 10am to 9:00pm (Mon to Sat)
ReqID: 18005252
Schedule (Full-Time/Part-Time): Full-time
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