American Expressキャリア

Manager - Operations (Osaka)

Fu, Japan
カスタマーサービス オペレーション 運営


仕事内容

This position includes in its scope:
- Managing a TLS Japan Osaka operation team of 40-60 employees (direct/indirect)
 
- Full Accountability for team achievement of Customer, Employee Shareholder goals

- Maximizing the team contribution to TLS Japan overall achievement of scorecard metrics
 
This position requires strong liaison with TLS global colleagues, Central teams, local Prop CS to achieve business objectives
 
This role may be subject to additional background verification checks.
 
Full Accountability for team achievement of Customer, Employee Shareholder goals
 
- Commit to the target by fully involved in planning process
 
- Secure adherence to the metrics used as a basis of plan, and be accountable for the gap between actual and plan 
 
- Identify improvement opportunity to deliver result beyond expectation
 
- Commit to the change management to maximize impact of the strategies and process changes
 
Managing a TLS Japan Osaka operation team of 40-60 employees (direct/indirect)
 
- Coach direct reports to support achieving his/her goals and improve leadership
 
- Increase employee engagement and create inclusive environment
 
- Identify development needs of employees and guide them thru TLS & Blue Box career path
 
Maximizing the team contribution to TLS Japan overall achievement of scorecard metrics
 
- Contribute to TLS Japan overall strategy development to achieve scorecard metric
 
- Commit to the change management to maximize impact of the strategies
 
- Deliver assigned actions in timely manner
 
 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

追加情報

 

- Strong understanding of AXP Business and Customer Service principles
 
- Strong will to win and deliver results, interest and intention to make differences
 
- Ability of organization control and people management
 
- Ability to take initiative in resolving issues, identifying and solving problems
 
- Must be a strong people leader comfortable with performance management, coaching, and development
 
- Ability to work under pressure and tight dead line
 
- Strong collaboration skills at all level of organization
 
- Strong written and verbal communication skills (interpersonal, group/meeting facilitation, and executive presentations/communications)
 
- Business level English
 

ReqID: 18005359
Schedule (Full-Time/Part-Time): フルタイム