American Express Careers

Senior Engineer II

Phoenix, Arizona; Florida, US
Digital Commerce Technology

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Job Description

This position will be part of the Manufacturing and Automation Organization, within the Automation COE.  We are delivering the next phase of flexible, business-maintainable process automation to enable superior customer care and satisfaction for multiple business areas.   As a key member in this organization, the successful candidate will be responsible for the successful identification, development of multiple phases of Robotics Process Automation (RPA) and Robotic Desktop Automation (RDA) initiatives.
This Manager role will be responsible for contributing to and leading a team of automation experts tasked with the implementation and development of software and automation solutions leveraging various technologies.  The team will focus specifically on tool and automation development, which is used to deliver automated solutions for various functions throughout the Global Servicing Network.  While tool and automation development is the primary focus of this role, this does not mean that other projects will not surface and take priority as needs change.  
Incumbent will be expected to lead junior team members as well as projects and contribute to development projects themselves, as an individual contributor.  The intent is to improve the customer journey, drive service standardization & improvement, reduce defects, and drive economies for our shareholders.
This is an opportunity to work in a fast-paced environment on the latest technologies while playing an influential role in defining strategy and leading automation advancements within American Express. You will also be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our partners.


Are you up for the challenge?

  • Previous experience in a Scrum team delivery environment preferred
  • Experience leading software engineering and or automation development teams and building software products in a fast paced complex and dynamic product development environment
  • Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software automation
  • Bachelor Degree required
  • Strong relationship skills and ability to manage the expectations of multiple customers and stakeholders
  • Strong written and verbal communications skills and communicates effectively at all levels
  • Proven ability to independently overcome obstacle and resolve complex problems
  • Ability to effectively interpret technical and business objectives and challenges
  • Ability to think abstractly and deal with ambiguous under defined problems
Technical Requirements:
  • Ability to effectively interpret technical and business objectives and challenges and articulate solutions
  • Prior hands on software development experience in an object oriented language C# and Java
  • Experience with various automation tools including Blue Prism, Selenium, IFT and VBA
  • Mentor other team members in both tech and business domains
  • Solid understanding of data structures, algorithms and design patters
  • Understanding and experience with Unix, Shell, Perl and Python scripting is a PLUS
  • Data Science/Analytics is a PLUS

At the core of Software Engineering


Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

  • Agile Practices
  • Porting/Software Configuration
  • Programming Languages and Frameworks
  • Business Analysis
  • Analytical Thinking
  • Business Product Knowledge

Why American Express 


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.



ReqID: 18005418
Schedule (Full-Time/Part-Time): Full-time
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