American Express Careers

Service Delivery Analyst III

United States
Digital Commerce Technology

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Job Description

  • Reviews root cause analysis and resolution of problems


  • Participates in the development and deployment of preventive maintenance procedures
  • Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting
  • Participates in Disaster Recovery Testing
  • Participates with the product engineering and delivery & integration teams via  Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation
  • Contributes to continuous service improvement by maintaining best practices and knowledge repositories
  • Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director
  • Participates in discussions between the  Business Unit CIO and infrastructure teams




  • Up to 2 years of work experience in a production/service/ operations support



  • Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst
  • Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script
  • Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools)
  • Basic knowledge of ITIL Service Operations processes
  • Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases
  • Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.
  • Strong communication skills both verbal and written
  • Able to understand Agile practices

ReqID: 18005482
Schedule (Full-Time/Part-Time): Full-time
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