American Express Careers

Assistant Program & Operations Manager - Partnerships

Sydney, Australia
Consulting Operations

Job Description

At American Express we aspire to become the world’s most respected service brand. Our values encompass customer commitment, integrity, quality, teamwork, respect for people, good citizenship, will to win, respect for others and personal accountability

At this time, we are looking for an Assistant Program and Operations Manager to join the Partnerships and Business Development team in our Proprietary Card Services (PCS) area.  
Reporting to the Director – Head of Partnerships this is a highly visible role with great potential for someone who has a deep understanding of the Card Issuing Business.

Our Partnerships and Business Development team in PCS is responsible for signing and managing new card issuing partnerships.  

Your responsibilities will include:
  • Management and delivery across key projects and/or key project work-streams including partner implementations.
  • Effectively navigate external partner organisations to deliver programs efficiently and on time.
  • Collaborate with local and central teams on rolling-out initiatives and technical improvements across Australia and New Zealand.
  • Partner across other teams to identify high impact opportunities.
  • Support broader initiatives involving our partners.
  • Manage deployment of program level communication and training strategies.
  • Manage measurement and tracking of key goals and metrics.
  • Develop and manage relationships with external partner’s program and operations managers.
  • Provide SME on operational risk event mitigation and remediation on a need to basis


To be successful in this position you must have/be:
  • Deep understanding of card issuing business and processes.
  • Prior experience in program governance, process improvement or project management including working with external partners.
  • Strong ability to analyse business problems and develop sustainable solutions.
  • Proven project management skills and process orientation.
  • Excellent relationship skills, able to influence effectively.
  • Collaborative and effective in working with multiple stakeholders
  • Intermediate or advanced proficiency in MS Office tools
In addition to this, you will be self motivated and autonomous with exceptional communication, facilitation and presentation skills.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. Apply today!

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 18005750
Schedule (Full-Time/Part-Time): Full-time