American Express Careers
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Customer Care Professional
This is a Band 28 requisition.
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Ensure “error- free” processing of card applications
- Deliver Employees, Customers and Shareholder metrics as per goals
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
- Adherence to quality and compliance guidelines
- Support all new initiatives in the New Accounts area
- Effective and efficient call handling
- Balance customer interests with the interests of American Express
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
- Shift 24X7.
This role may be subject to additional background verification checks.
- Analytical mind & attention to detail
- High level of Customer sensitivity, commitment & service orientation
- Should have competative Customer Metric scores
- Amex card product knowledge desirable
- High result orientation
- Ability to take independent decision & meet stringent deadlines
- Good interpersonal skills
- Excellent oral/written communications skills (high emphasis on listening skills)
- Flexible to work in any shift and handling calls
Schedule (Full-Time/Part-Time): Full-time