American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

 

JOB OVERVIEW:

  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Ensure “error- free” processing of card applications
  • Deliver Employees, Customers and Shareholder metrics as per goals
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Adherence to quality and compliance guidelines
  • Support all new initiatives in the New Accounts area
  • Effective and efficient call handling
  • Balance customer interests with the interests of American Express 
  • Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
  • Shift 24X7.

This role may be subject to additional background verification checks.

Qualifications

QUALIFICATION:

  • Analytical mind & attention to detail
  • High level of Customer sensitivity, commitment & service orientation
  • Should have competative Customer Metric scores
  • Amex card product knowledge desirable
  • High result orientation
  • Ability to take independent decision & meet stringent deadlines
  • Good interpersonal skills
  • Excellent oral/written communications skills (high emphasis on listening skills)
  • Flexible to work in any shift and handling calls

ReqID: 18005831
Schedule (Full-Time/Part-Time): Full-time
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