American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.



  • This role involves interacting with Internal and External Clients (Authorized Signatory/Client Managers/ Merchants etc) and resolving their inquiries over email/calls.
  • Should have knowledge of KYC.
  • Work on daily inventory towards cases related to Merchant Services.
  • Keep A Close Eye On Gaps & Recommend Solutions To Plug Them.
  • Consistently Manage High Volumes Of Work Accurately And Efficiently While Working Under Stringent Timelines.
  • Focus On Merchant requirement, Productivity and Efficiency To Ensure Sla’s Are Met.
  • Contribute Towards Team Goals By Strictly Managing Individual Productivity, VOCM & Quality Targets.
  • Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction,
  • Understand, determine and anticipate customer needs and present solutions as appropriate,
  • Demonstrate Strong Focus On Process Improvements.
  • Ensure Adherence To And Compliance With Organization Policies And Audit Controls.
  • Build An Excellent Rapport With The Team & Other Business Groups To Ensure Smooth Day To Day Operations


  • Graduate/Post Graduate.
  • Relevant Experience An Advantage.
  • Excellent Oral And Written Communication Skills.
  • Strong Interpersonal And Coordination Skills.
  • Strong And Committed Customer Focus And Consistent Demonstration Of Service Excellence.
  • Compliance With Company Policies And Procedures.
  • Ability To Take Independent Decision & Meet Stringent Deadlines. Good Pc Skills.
  • Good command Over Ms Excel, Access & Powerpoint.
  • Strong Result Focus

ReqID: 18005916
Schedule (Full-Time/Part-Time): Full-time
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