American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

Apply Get Referred

Job Description

This is a Band 28 requisition.

 

JOB OVERVIEW:

  • Ability To Comprehend & Respond To All Program Administrator Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction
  • Deliver Extraordinary Customer Care by responding to questions concerning Administrative Accounts at Corporation level
  • Document necessary account information & offer solutions that benefit the Program Administrator
  • Grow & nurture Customer Relationship on each & every call
  • Deliver on Employees, Customer & Shareholder Metrics As Per Goals
  • Adherence To Quality & Compliance Guidelines
  • Ability to recognize tone & mood of customer through written communication
  • Adaptable & Customer Centric Approach To Situations To Deliver Superior Service
  • Personalization/ Empathy In Communication
  • Ability To Address 2-3 Conversations Simultaneously
  • Attentive: Eye For Detail
  • Recognize Knowledge Gaps & Research To Respond to query
  • Understand criticality & sensitivity of given responsibility as Servicing involves high level Executive Officers of client Organizations

Qualifications

QUALIFICATION:

  • Candidate can be a part of a Voice or Non Voice process at present
  • Minimum of G2/L2 Rating in the last year end assessment
  • Incumbent should be a Graduate
  • Candidate with Corporate Card Servicing knowledge is preferred
  • Typing Speed (>35 Words/Minute & > 90% Accuracy)
  • Strong understanding American Express Policies & Procedures
  • Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
  • Demonstrated Ability To Work Effectively Within A Team Environment
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
  • Multitasking: Ability To Toggle Between Screens/Tools

ReqID: 18005994
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred