American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.
 
JOB OVERVIEW:
  • Customer Focused with Strong Ability to Resolve Customer Issues
  • Provide Superior Customer Experience on Calls to India
  • Merchants Focus on First Contact Resolution Enhance Shareholder Value By Up Selling (Cross Selling) Products To Customers On Incoming Calls (Incentive Based Program)
This role may be subject to additional background verification checks.

Qualifications

QUALIFICATION:
  • Graduate with 6 Months to 4 years of relevant work experience
  • Passion for serving customers with proactive solutions that grow relationships Flexibility on both day and afternoon schedules
  • Strong verbal & Written communication skills (English & Hindi) including active listening
  • Strong Interpersonal & Coordination Skills
  • Excellent PC and navigation skills required Rotational Shift: 10am to 9:00pm (Mon to Sat)

ReqID: 18006100
Schedule (Full-Time/Part-Time): Full-time
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