American Express Careers

カスタマーケア プロフェッショナル - 日本マーケット 法人サービス / Customer Care Professional - Japan Commercial Servicing

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

Looking to showcase your Japanese skills?  Get ahead in your career by joining our Commercial Servicing team at American Express. You’ll be the face of one of the world’s most recognizable and reputable brands.  You’ll be provided with all the training and tools you need for getting ahead in your career.  In fact, we’ve made it our priority to help you move into leadership roles within the organization, if that’s where you want to go.  Our team is constantly growing and we want you to be a part of that.

What’s in store for you?

As a Customer Care Professional, you will be responsible for providing premium customer service and conducting maintenance activities to our Japanese Corporate Clients and Travel Agents to assist and resolve their requests in an operations environment. 

Responsibilities for this role include;
  • Receiving requests from Japan Corporate clients via emails or other channels to provide maintenance activities or outbound calls to resolve enquiries.  
  • Work within scheduled Japan working hours and public holidays.
  • Providing excellent customer service by resolving issues in a timely manner. 
  • Maintaining customer details accurately; adhering to compliance standards
  • Monitoring service metrics to ensure service quality and improvement.  
  • Supporting other functions within the team to ensure SLAs are met. 
  • Liaising with other departments to ensure a smooth experience for clients and customers

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.


  • High standard of Japanese language - speaking & writing 
  • Premium customer service skills 
  • Excellent English writing and speaking skills
  • Good listening skills and problem solving skills 
  • General PC skills both Japanese and English 
  • Building and maintaining business relationship skills 
  • Results driven with determination to succeed 
  • Openness to take on feed back to improve individual performance  
  • "Can do" attitude & willing to go beyond as a great service provide
This role may be subject to additional background verification checks.

ReqID: 18006240
Schedule (Full-Time/Part-Time): Full-time