American Express Careers

Solutions Architect - Digital Workplace Content Management

Phoenix, Arizona
Digital Commerce Technology

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Job Description

Solutions Architect – Digital Workplace Content Management
Responsible for providing transformational integration support across multiple Technology Platforms supporting content management products including File Shares, Enterprise File Sync and Share Tools, SharePoint Online, OneDrive for Business and Managed Content Services including print.  Provides consultation by leveraging business and technical knowledge to support ever evolving strategies and deliver business outcomes.  Works with Technology peers to ensure strategic alignment to the product roadmaps for represented products and enterprise standards.
Key Responsibilities:
  • Ensures Technology Platform solutions are aligned with the corresponding roadmaps; may be called on to be the Technology Platform Single Point of Contact (SPOC)
  • Focuses on cross-platform integration to leverage and optimize platform capabilities
  • Ensures the engineered environment meets the specification in terms of business requirements, application design and infrastructure requirements, i.e. accountable for the platform integration performance and efficiency
  • Performs hands-on solution architecture design work and actively participates in design and code reviews to ensure both delivery of desired business outcomes and alignment to enterprise standards
  • Provides input and functional direction to the Technology Platform’s API strategy and implementation roadmap
  • Works with adjacent teams, leadership and staff architects to align and incorporate their input into platform solutions
  • Responsible for coaching and mentoring engineering resources on solution architecture, providing advice, guidance and assistance to less experienced colleagues as required
  • Identifies technical solutions and business process improvements in support of the business and IT strategic direction
  • Identifies opportunities to adopt innovative technologies
  • Interacts with business partners and product engineering teams to share and direct architecture practices that may affect business solution delivery
  • Provides architectural governance, reviewing projects to ensure alignment to architectural and technical strategy by driving Technology Platform to Platform Architecture Review (PAR) as required
  • Advises product delivery resources on the best time to engage dependent teams (for example, database engineering teams)
  • Ensures accurate asset information is documented and recorded in the appropriate repositories for the assigned portfolio



Education & Experience:
  • 5 + years’ experience with Linux (Preferred RedHat or comparable), Windows, SharePoint Online, OneDrive for Business and Scripting (Perl, Bash, Javascript, HTML).
  • Advanced hands-on experience with application solution architecture design and end-to end software development of complex distributed (multi-tiered) systems
  • Prior experience in multiple IT disciplines with a proven understanding of architectural concepts (business, data, technical and solution) and track record of implementation
  • Extensive experience using a systems analysis and design methodology that is applicable to an agile product environment
  • Bachelor’s Degree in computer science, engineering, information systems or related field required; advanced degree preferred Engineering & Architecture
  • Have passed (or must pass within 6 months) an Engineer I level DT Technical Assessment in at least one technology discipline relevant to the assigned Technology Platform(s)
Knowledge / Skills:
  • Advanced to expert level knowledge and understanding of solution architecture, complex application systems design and platform integration via modern approaches (i.e. RESTful APIs)
  • Solid understanding of relevant supporting architecture domains required to align and deliver solutions (business, information, application, technical, etc.)
  • Ability to perform system design reviews to ensure selection of appropriate technology, efficient use of resources, and alignment to strategic platform roadmaps
  • Channel-specific solution architecture skills as required by the assigned platform, such as web and mobile
  • Advanced skills with Open Source components, frameworks and complex systems integration
  • Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization techniques
  • Able to participate in the prevention, diagnosis, and resolution of system outages as an expert in the underlying architecture
  • Expert level understanding of relevant SDLC methodologies, practices and compliance policies/procedures
  • Deep business capability domain knowledge relative to the assigned portfolio
  • Able to drive results with an emphasis on reducing cycle time and increasing the speed to market of new products
  • Excellent communication skills (verbal and written), as well as effective consultative and influential leadership skills
  • Well versed in current industry best practices regarding solution delivery disciplines
  • Strong business acumen with the ability to identify key issues and their impact in a broad business context
At the core of Solution Architecture: 
Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:
  • Agile Practices
  • Porting/Software Configuration
  • Programming/Software Development
  • Conformance Review
  • Enterprise and Business Architecture Development
  • Adaptive Communication
  • Analytical Thinking

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18006571
Schedule (Full-Time/Part-Time): Full-time
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