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Sr Mgr - Product Development - Enterprise Platforms

Phoenix, Arizona
Digital Commerce Marketing

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Job Description

The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also responsible for enhancing customer experience through development and enhancement of AR capabilities.
The Global AR Software Product Management team is looking for a talented and experienced software product manager to drive the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets.
In this role, you will be part of a team that is responsible for driving the vision and execution from gathering requirements through implementation and optimization. To do this, you will collaborate with business leaders and partners to shape and translate a software product vision and you will lead designers and engineers to deliver user experiences, operational processes and supporting technology assets.
Key Responsibilities
  • Prioritize development of the software product in alignment with business objectives
  • Ensure owned Software Product/Capability Areas and platforms are well controlled and have a defined roadmap to improve time to market, reduce operational risk, and create business value.
  • Translate software product roadmap into minimum viable product iterations.
  • Create well-defined features/user stories and acceptance test criteria within Business and Technology initiatives.
  • Understand and apply new trends and competitive best practices into requirements/user stories.
  • Partner with international AR peers to drive capability globalization and market adoption of platform capabilities where appropriate
  • Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements.
  • Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.
  • Ensure that the appropriate tracking and reporting is in place to track performance post launch in order to evaluate future investment.
  • Enable analytics drive decision making. Produce ROI analyses and optimization recommendations for roadmap.
  • Identify risks, challenges, opportunities and business integration needs.
  • Review existing products and workflows for modernization opportunities.
  • Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.
  • Champion, support and implement of agile principles


  • Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline required preferred.
  • 5+ years experience in Software Product Management (or Technical Product Management)
  • A good balance of technical knowledge and business acumen
  • Proven track record in defining winning product constructs and delivering a product roadmap from inception through maintenance while maintaining a customer first mindset.
  • Experience with a Bank Accounts Receivable or Payment or Lending Product preferred
  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Excellent executive presence with strong written & verbal communication.
  • Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality
  • Problem solving, organizational and analytical skills
  • Experience with BDD, scaled agile, and scrum software development methodologies
  • High degree of proficiency in prototyping, iterative development, Scrum, Agile, Scaled Agile Framework and principles; proficiency in Design Thinking a plus
  • Project management skills; ability to prioritize and complete tasks. 
  • Ability to manage scope against team capacity.
  • Ability to think creatively and influence decision making across departments and levels within the organization.
  • Familiarity with one or more programming languages and software architecture patterns preferred
  • Quick learner and driven to learn new functionality
  • Can decompose abstract information into meaningful features
  • Comfortable working with uncertainty or shifting business requirements
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18006654
Schedule (Full-Time/Part-Time): Full-time
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