American Express Careers
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Customer Care Professional
The real deal on American Express
Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.
You won’t just help customers.
You’ll help YOUR customers.
Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice on the phone, they’re problem solvers and relationship builders. And the people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do.
You’ll do more than the expected.
You’ll do the unexpected.
If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers. Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
What would you do every day as a Customer Care Professional?
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express has been awarded and recognised “Aon Hewitt Best Employer for Women 2017” and “Best Employer Hong Kong” seven consecutive times. Join us and you’ll soon see why.
Do you have what takes to build a career here?
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Demonstrated consultative experience, ability to influence, resourceful
- Creative problem-solving, eager to find customized solutions
- 5 days rotating shift schedule
- Good command in English, Cantonese and Mandarin
- Fresh graduates are welcome
Schedule (Full-Time/Part-Time): Full-time