American Express Careers

Senior Manager of Client Management (Virtual -Washington D.C. / Virginia)

Virginia, US; Washington, District of Columbia
Client Management & Sales

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Job Description

The Senior Manager, Client Management is responsible for establishing deep, mutually beneficial and profitable, long lasting relationships with merchant accounts. By developing an in-depth understanding of the customers organization and industry and applying knowledge of the merchant services business, Client Managers serve as consultants and customer advocates to provide strategic solutions to grow the partnership with the merchant.
 
  • Manage a portfolio of approximately 90 cross industry merchant relationships in Virginia and Washington, D.C.
  • Establish and build strong relationships through consistent interaction with merchants regarding their business model, industry, marketplace and the challenges they face.
  • Elevate, deepen and broaden C-Level, Finance, IT and Marketing Relationships within portfolio and maintain a thorough and up to date understanding of merchants business and goals
  • Provide proactive consultation that will expand client relationships, drive business growth and improve customer satisfaction.
  • Develop & execute strategic plans for identified accounts to increase revenue, improve operational efficiencies and identify future growth opportunities.
  • Increase American Express relevance by consistently & effectively communicating the value story.
  • Track and evaluate business results and build new alliances with shared benefit for all partners
  • Build and leverage relationships with internal network to efficiently execute against account growth plans

Qualifications

  • Candidate should have minimum of 5 years of proven success in strategic account management/sales and portfolio planning
  • Strong track record of relationship management & consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio.
  • Strong negotiation, influencing and collaboration skills are required.
  • Must be highly customer focused, a self starter and a results-driven individual.
  • Must have the ability to build a value proposition through effective probing and understanding of the customer’s business  model in addition to strong presentation/negotiation skills and the ability to build rapport and credibility.
  • Excellent financial skills, strong qualitative and analytical skills and the ability to prepare financial analysis in order to support value propositions and support growth proposals.
  • Proven success of influencing and collaborating with C-level decision makers
  • Must possess excellent oral/written communication and be proficient in MS Office applications
  • Candidate must reside in Virginia or Washington, D.C and be able to work in a virtual office environment with some overnight travel required             
  • Minimum of a Bachelor's degree, MBA preferred
 
A motor vehicle records check will be conducted for all successful candidates at the time of offer. Disclosure of all moving violations within the last 3 years (including but not limited to: Speeding Tickets, Refusal to submit to BAC (Blood Alcohol Content), Reckless Diving, Leaving the Scene of an Accident and Drivers License Suspension for moving violations) is required during the application process
 
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18006876
Schedule (Full-Time/Part-Time): Full-time
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