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Analyst-Operations (Temporary 6 months)
Descripción del Trabajo
RequerimientosCritical Challenges; • Ability to successfully balance high workload demands, quality and performance on a consistent basis. • Ability to make quick decisions about call center dynamics with little or imprecise information and to take risks as necessary. • Ability to communicate and influence people at all levels effectively and without conflict. • Understand GOCM and operational goals and translate these into day-to-day operational and production management activities. • Gain trust and build relationships with local World Service leaders to ensure they are supportive and accommodating. • Good written and verbal communication skills in local market language and English. • Excellent PC skills, including advanced knowledge of Microsoft Excel. Analytical and problem solving skills • Ability to work under pressure; able to manage multiple tasks and changing demands with minimum supervision. • Develop and maintain strong and effective relationships • Collaborate with team leaders to manage schedule adherence, absenteeism and non-productive time and highlight when trends / issues
Schedule (Full-Time/Part-Time): Tiempo completo