American Express Careers

Premium Travel Consultant

Sydney, Australia

Job Description

Deliver once-in-a-lifetime daily. As a Premium Travel Consultant at American Express our Card members expect you to provide the world’s best customer experience every day. 


You are a brand ambassador who takes pride in the quality of their work.  Using your knowledge and experience you will create personalized travel experiences that wow our Card members, in a timeframe that exceeds their expectations, effectively building long-term relationships with American Express.


Every Card member is unique, so no two days are the same.


We’ll win as a team, so it’s important that you respect people, do what’s right, make it great and deliver for our Card members.


We’ll offer you:

  • The opportunity to work with premium Card members to create interesting and diverse travel requests
  • Access to some of the world’s most luxurious brands and partnerships that are exclusive to American Express
  • An environment that supports healthy living and includes subsidised gym membership
  • A culture that promotes team work and encourages innovation and high performance through coaching and learning
  • An opportunity to grow your career at American Express
  • Penalty rates for any weekend shifts
  • A work free Birthday

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Are you who we are looking for? You will have:

• The ability to provide exceptional Customer Service
• An understanding of Premium Travel related areas such as geography, products and systems
• Strong knowledge of a GDS system (Sabre would be desirable)
• Fares and ticketing knowledge – including RTW and complex fares
• The ability to work towards targets including sales, land and sea mix, quality and customer satisfaction
• Strong knowledge of premium products including hotels, cruising and tours
• An ability to adapt communication styles to the audience, communicate confidently, accuracy and able to lead our members to the desired outcomes
• A genuine passion about travel and service

It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, launch or grow your career here with us!

Tags: Service
ReqID: 18006917
Schedule (Full-Time/Part-Time): Full-time