American Express Careers

Manager/ Senior Manager - Marketing

New York, New York
Digital Commerce Marketing

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Job Description

The Global Lounge Product, Partnerships and Marketing team is part of the Global Card Products & Benefits organization, which is designed to enhance the experience for our global customer base by delivering best-in-class benefits and services for the enterprise.
 
The Senior Manager of Global Airport Benefits Partnerships will play a key role in strengthening the value proposition and customer experience for the #1 travel benefit to premium customers: Airport Lounges.  The American Express Global Lounge Collection provides Platinum and Centurion Members access to 1,100 lounges around the world, including our proprietary network The Centurion® Lounge.  The incumbent will play a crucial role in defining and enabling a best-in-class benefit experience across both existing and upcoming Centurion Lounge locations. 
 
Job Responsibilities:
  • Lead a holistic partnership strategy for the Global Lounge Collection and Centurion Lounge to enable best-in-class guest experiences, drive increased guest satisfaction, create marketable features, and optimize lounge P&L
  • Own deep working relationships with 9+ existing talent partners and lounge Operator to fulfill on best-in-class food and beverage program for The Centurion Lounge
  • Source new culinary talent partners and launch food and beverage programs for upcoming Centurion Lounge locations
  • Own 5 Centurion Lounge sponsors and lead upcoming negotiations/renewals
  • Work cross-functionally to develop new Centurion Lounge amenities and services and launch new partnerships to enable guest experiences
  • Optimize costs across broader Global Lounge Collection benefit by directing distribution of visitation volume across third-party lounge partners
  • Identify opportunities for further commercialization of The Centurion Lounge to enhance lounge marketing value and optimize lounge P&L
  • Support all marketing and PR related initiatives involving culinary talent partners and commercial sponsors

Qualifications

  • Excellent analytical skills and rigor including an ability to work in ambiguous often high pressure environments
  • Provide strategic thought leadership, with an ability to learn quickly, “connect the dots” and drive results
  • Strong interpersonal/influence management skills and experience working across business units, functions (particularly Operations), and executive levels
  • Exceptional oral and written communication skills
  • Experience negotiating complex agreements
  • Experience in managing internal and external relationships
  • Attention to detail and an ability to effectively prioritize and manage multiple projects
  • Strong project management skills
  • Knowledge of hospitality/travel industry and passion for culinary space a plus
  • Partnership, sponsorship and/or sales experience a plus
  • Bachelor’s degree

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 18006983
Schedule (Full-Time/Part-Time): Full-time
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