American Express Careers

Resource Planning Center Analyst

Buenos Aires, Argentina
Customer Care Operations

Job Description

At American Express we provide a service of excellence, our customers are our most valuable asset and our teams are the key to achieving this great goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers.

We seek creative and innovative people, who are willing to join us in the challenges of the business and are committed to providing superior service.  In this opportunity the company is looking for a Resource Planning Center Analyst to perform in the Global Services Group (GSG) business unit of American Express.


This Position is within the operation center In Argentina and responsible for delivering Work Force Planning, Real -Time / Service Level Adherence and MIS Analytics for Back Office functions.


Within the CFN organization the job holder will be responsible for:


-Develops and executes Back-Office inventory strategy and case distribution solutions required to achieve case time resolution goals.

-Drive and deliver Real Time/Service Level Adherence and Inventory analytics.

-Partners with site level leadership team, team leaders and provides operational recommendations required to deliver world class service.


If you're looking for a challenge that allows you to develop your career, we invite you to join our team and be part of a brand with global presence and global opportunities.



-English advanced/bilingual
-Graduate or post graduate
-Proficiency in Ms-Excel and Access

-Work Force planning certified and/or minimum 1-2 Years of work experience in a similar role.

-Strong planning skills and experience working in a front office inbound call center and/or non-phone/Back-Office multi-skilled environment

-Proven ability to drive results through process improvements

-Team work skills

-Strong oral and written communication skills   

ReqID: 18007033
Schedule (Full-Time/Part-Time): Full-time