American Express Careers

Home - Based Travel & Lifestyle Team Leader

Greater Manchester, United Kingdom

Apply Get Referred

Job Description

You’ll do more than the expected. You’ll do the unexpected.

Know the way forward. Show the way forward.

Be one of our dynamic Team Leaders, and create an engaging, high-performing environment for our Home-Based Consultants who provide our Premium Card Members with leisure travel and lifestyle services.

You’ll manage, lead and coach with passion; encourage real commitment to customers; and use your strong leadership and motivational skills to inspire an extraordinary service. One that surpasses expectations and reaches our business’ goals with outstanding results.

Don’t just inspire followers. Create future leaders.

You’ll give our customers what they want by focusing on some specific areas

  • Improving your team’s performance and increasing revenue through virtual coaching
  • Recognizing key performance indicators, and taking targeted action
  • Coordinating coaching sessions and leading team meetings
  • Providing ongoing leadership and support to everyone in your team
  • Ensuring everyone’s first priority is a first-class service

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

What you’ll need to lead our home-based team
  • Solid experience in a supervisory role
  • Experience of leading remote teams would be a distinct advantage
  • A travel or hospitality background would be very useful, especially in a call center
  • The resilience and composure to remain positive under pressure and continually-evolving circumstances
  • Strong consultative coaching skills, and the strength of personality to motivate and inspire your team
  • Good time management and the organization to effectively prioritize your team’s workloads
  • Excellent written and spoken communication skills


Working from Home with Travel & Lifestyle Services

When you are working from home, we still want to be sure that your environment is safe and suitable for the purpose so below we have detailed some of the requirements. By applying for this position, you are confirming and agreeing with the following criteria:


You are located in the UK.

You will provide American Express or a third party representative access to your home to conduct an audit of your work space for Health and Safety compliance standards. The first visit will take place within 3 months of starting and annually thereafter.

Your homes electrical equipment is free of recognized hazards that would cause physical harm (for example, frayed or exposed wires, bare conductors, loose wires, broken sockets).

Your chosen home office space will allow enough space for the desk, chair and storage units, and the ability to freely exit the work area (desk size will be 1200 X 800 mm). You will need to provide specific details including size and location of room.

Temperature, lighting, ventilation, privacy and noise levels within your chosen workspace are adequate for maintaining comfort and data security?

American Express will install high-speed internet and telephone access at your home. Internet service must meet a minimum speed check which you will be able to complete during the recruitment process. Please ensure you have permission to install a new line from your landlord if you rent your home.

Your home will be covered by Buildings and Contents Insurance.

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work.  If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 18007071
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred