American Express Careers

Bilingual Customer Care Professional (French and English)

Toronto, Canada
Client Management & Sales


Job Description

In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value and solving their issues. As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Card Member, reinforcing benefits including cross selling relevant products and services that contribute to the growth of the Canadian market.

At American Express, we invest in you! This is a great position for individuals looking to build a successful career within the financial industry. Recognized as one of the “world’s most admired companies”, you can earn a competitive base salary plus bonuses associated with your contributions. Employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education program will help you achieve your professional goals.
 
What would you do every day as a Customer Care Professional?
 
Deliver extraordinary customer care and value to Card Members in a fast paced, regulated environment. 
  • Use your exceptional problem solving skills to identify root causes and deliver solutions to exceed Card Members’ expectations.
  • Engage Card Members on every interaction that nurture customer relationships and results in measurable Customer value
  • Be  part of a dynamic team that is passionate about improving Card Members’ experience and while contributing to our growth
 
We are a 24/7 environment. Employees may choose a Midnight to 8:00 am Shift (Monday - Sunday) which offers a $0.75 premium or be assigned shifts Monday - Sunday 8am to midnight based on performance and tenure. Employees must be able to work some holidays

Qualifications

Here are the qualifications we are looking for
 
  • Previous customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication
  • Proven success in a customer service and sales environment
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a web based environment
High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available
 
  • Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
 
What would you do every day as a Customer- Care Professional?
 
  • Service inbound calls in a bilingual capacity
  • Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits and other elements of American Express
  • Continuously improve on skills such as building rapport, understanding customer needs, handling objections and generating value
  • Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
  • Document necessary account information according to established policies and procedures 
This role may be subject to additional background verification checks.

ReqID: 18007109
Schedule (Full-Time/Part-Time): Full-time