American Express Careers

Business Analyst - CPS Known Prospect targeting

Gurgaon, India
Operations Risk Management

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

EDA Organization:

EDA (Enterprise Digital and Analytics) is a global organization with in marketing organization of American Express. Its objective is to provide end to end solution to global marketing business with a charter to drive scale for the business, and accelerate innovation for both immediate impact as well as long-term transformation of our business. 

To achieve our aggressive goals, EDA is focused on a number of priorities: Increase acquisition. Drive online spend. Transform Rewards. Reinvigorate organic billings. Invest wisely. Extend assets to partners and achieve all of this with excellence. With a focus on digitization, innovation, and analytics, the Integrated Marketing Solutions (EDA) team creates central, scalable platforms and customer experiences to help markets across all of these priorities.

A unique aspect of EDA is the integration of diverse skills across all of its remit. Obviously, EDA has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.


CPS Know Prospect Targeting:

CPS Known Prospect Targeting team is responsible for devising plans to drive acquisition through channels where prospect is identifiable and can be targeted with personalized offers E.g. channels like DM and Pre-Qual.  The team is also mandated to design and implement controls to curb gaming in prospect channels for all markets. The team specializes in decision science using both statistical & ML tools, segmentation, ROI analysis and capability implementation.



Incumbent will be part of the team responsible for gaming control and prospect CMV.

The candidate will be required to work on sizing the opportunity of gaming controls, designing and implementing the best in class solution and track performance of the implemented controls.

The individual will be supporting channels like DM, pre-Qual, Partner DM/EM etc.

The candidate will be required work in close liaison with partners like product owners, channels owners, finance and technology to design and implement solution to increase acquisition profitability as well as enhance customer experience.




· Post graduate in quantitative or business discipline from premium institute with 1–2 years of work-experience preferably in analytics.

· Expertise in data-driven problem solving and hands-on model development. Working knowledge of OLS, Logistic models, Decision trees, nearest neighbor

· Comfortable working with large datasets. Experience in PYTHON, HIVE, PIG etc. will be considered advantageous.

· Strong communication & interpersonal skills and ability to work effectively in a team environment

ReqID: 18007159
Schedule (Full-Time/Part-Time): Full-time
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