American Express Careers

Manager, Collections

Sunrise, Florida
Customer Care Risk Management

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Job Description

As part of the Global Servicing Network, Global Credit Operations provides world class credit and collections services, recovering balances while limiting exposure, always building upon the customer’s relationship with American Express.
Credit aims to strike the right balance between helping customers in need through a range of workout programs, and taking actions to prevent spend that will not be paid back to the Company.  The primary focus is to protect and recover American Express’ receivable assets, while delivering on our customer commitment. The successful candidate will be responsible for flawlessly executing our strategy to prevent losses and enable profitable spend, whilst delivering exceptional customer service.   
  • Provide leadership, strategic direction and day to day management for front line team leaders and associates servicing our card members in a Credit and Collections and support staff environment
  • Drive results for the business in all key areas (Shareholder, Customer and Employee)
  • Serve as a liaison for the following areas; Risk Management, Customer Management, Card Member Services and Operations Support for credit and collections related strategies
  • Additional responsibilities include but are not limited to administering; Employee Satisfaction, Performance Management Process, Employee Development, Performance Metrics, Variable Compensation, Quality, Control and Compliance as well as Credit Operations Support Functions
  • Develop and maintain plans that address collection issues
  • This position could be responsible for individuals and processes in multiple sites


  • Bachelor’s Degree in Business, or related field or equivalent work experience
  • A minimum of 3 years recent leadership experience with relevant Collections knowledge /experience
  • Proficiency with Microsoft Office Suite including Excel and Powerpoint
  • Demonstrated leadership skills in working across geographies, with experience leading people
  • Project Management skills with demonstrated ability to drive projects to completion and meet tight timeframes; Strong organizational skills and attention to detail a must
  • Proven ability to provide flawless execution, while adhering to strict deadlines
  • Must have strong thought leadership experience and ability to drive results
  • Demonstrated strong analytical, problem solving and decision making skills; ability to analyze Key Performing Indicators
  • Effective oral/written communication skills with all levels of management
  • Ability to think both strategically and tactically
  • Proven ability to build high level relationships with Business Partners and Executives as well as the demonstrated ability to lead, to develop and influence others
  • Strong understanding of the financial services or related industry
  • Demonstrated track record of integrity, innovation and excellence
  • Ability to motivate, coach, drive results and develop front line and support professionals and team leaders
  • Understanding of applicable laws and regulations and the need to be compliant with internal and external guidelines and rules
  • Monday-Sunday operating hours


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

ReqID: 18007173
Schedule (Full-Time/Part-Time): Full-time
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