American Express Careers

American Express - Travel Consultant / Customer Service - Travel Career Program - Phoenix, AZ

Phoenix, Arizona
Travel

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Job Description

[Our team]
Get a first-class start to your travel industry career.
If you have a natural flair for exceptional customer service, an aptitude for learning and a true passion for travel, this role is for you. With an intensive 12-week, paid training and mentoring program, here’s your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a leader in the travel industry?
 
[What you’ll be doing]
From learner to leader, see the bigger picture.
Once you’ve completed the training, you will be ready to take whatever travel request comes your way in our customer contact center:
  • You will delight our Premium Card Members with unforgettable and unexpected experiences
  • As a consultant, you will refine understanding by asking personalized fact finding questions
  • If you are not a travel expert yet, you will know where to look to find the information you need
  • You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
  • You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty
 
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*

Qualifications

What you need to thrive
  • Proven ability to provide extraordinary customer service
  • Experience servicing customers ideally in travel, hospitality, high-end customer service or sales roles
  • A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
  • Natural consultative skills, with the ability to offer confident recommendations
  • Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
  • The resilience and composure to remain positive under pressure and constantly-evolving circumstances
  • Confident computer skills are vital as you’ll be using multiple tools and systems daily
  • The flexibility to work shifts, including nights and weekends
 
The Phoenix Service Center hours of operation are from 8am - 7pm Monday - Sunday (7 days a week).  The schedule for this class is TBD, with the expectation of a schedule slide in November 2018 due to DST.
 
[Who we are]
Why American Express?
Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

ReqID: 18007190
Schedule (Full-Time/Part-Time): Full-time
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