American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition

 

About American Express: We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
 
Overview of the Business: At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.
 
Job Description
  • Deliver to the Employees, Customer and Shareholder metrics as per goals.
  • Adherence to quality and compliance guidelines.
  • Ability to take quick decisions and respond to Customer inquiries.
  • 2-3 yrs of prior experience in inbound calling process.
  • Customer service background.
  • Able to work in 24/7 environment.
  • Provide superior customer experience on calls to American Express Card Members.
  • Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members.

 

This role may be subject to additional background verification checks.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.    

Qualifications

Qualification:

  • Graduate
  • Strong Interpersonal, Communication and Listening Skills. Must possess Excellent Verbal Communication.
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
  • Demonstrated Dependability/Self Motivating Skills
  • Change Management Ability.
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Proven Analytical and Problem Solving with a strong attention to Detail   

 


ReqID: 18007263
Schedule (Full-Time/Part-Time): Full-time
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