American Express Careers

Training Designer

To, Japan
Customer Care Operations

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Travel & Lifestyle Services (TLS) provides expert advice and servicing in all aspects of Travel and Lifestyle to some of American Express’ elite card holders. Our dedicated teams of consultants are on hand 24 hours a day to support our Centurion & Platinum customers with everything from a romantic meal for two to booking a ‘round the world’ anniversary trip.

The Training Designer is responsible for the design, development and quality of effective learning materials for American Express TLS. They will partner with other Learning professionals and Business Partners in delivering a globally consistent training experience that directly impacts the success of American Express and our internal and external clients. The goal of all programs designed will be to deliver a world-class learning experience and drive positive business results. 

The ability to communicate effectively in visual, oral and written form and deliver engaging presentations are critical skills for success.  The ideal candidate will be experienced in designing Instructor-led Training (ILT) materials, including PowerPoint presentations, Facilitator and Participant Guides.  
 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Proven experience designing Instructor-led Training (ILT) materials

·     *Proven experience using Microsoft Office products including Word, PowerPoint and Excel

·     *Experience of designing new hire, product knowledge and software training preferred

·     *Ability to work in a team environment 

·      *Classroom delivery experience preferred

·      *Experience of using e-learning tools, including Articulate Storyline and Captivate desirable but not essential

·      *3 years of on-the-job experience in a Training role is preferred

This role may be subject to additional background verification checks.

ReqID: 18007318
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 30, 2018, 2:46:22 AM