American Express Careers

Travel Consultant - Sunrise FL

Sunrise, Florida
Travel

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Job Description

You won’t just help our customers see the world, you’ll help them truly experience it.
Our Consultants use their passion for travel (& lifestyle) to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.  They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits – inspiring loyalty along the way.
 
[What you’ll be doing]
Delight customers with the unforgettable and unexpected.
Anything can happen when people travel. Here’s just some of what you could be doing each day from our customer contact center:
  • Delivering “WOW” by providing innovative and extraordinary service
  • Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs
  • Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment
  • Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence
  • Knowing what your customers want before they do
We service our Card Members 24 hours / 7 days per week.  Hours of operation are from 5:30am – 12-midnight Local Time. The schedule will be Sunday – Thursday, 5:30am - 2:00pm EST. 
 
 

Qualifications

What you’ll need to make the most of your passion for travel.
  • Minimum 2 years of travel reservations experience, booking air; car and hotel a plus
  • A good knowledge of travel and world geography thanks to personally exploring the world OR a recent history of selling domestic and international travel
  • Must have knowledge of travel reservation systems or point of sale tools, Native GDS strongly preferred
  • Confident computer skills are vital as you’ll be using multiple tools and systems daily
  • A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills
  • Resilience and composure to remain positive under pressure or in changing circumstances
  • Strong time management and multi-tasking skills
  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
  • The flexibility to work shifts, including nights and weekends
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
 

ReqID: 18007419
Schedule (Full-Time/Part-Time): Full-time
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