American Express Careers

Director - Strategic Planning and Reporting EMEA

London, United Kingdom
Client Management & Sales

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Job Description

Anyone can have an innovative idea. Here they get heard.

American Express Global Merchant and Network Services (GMNS) signs merchants to accept American Express cards and maintains the card acceptance network.


GMNS is responsible for building and maintaining relationships with merchants, merchant acquirers, processors, and the network. GMNS also processes card transactions and settles with merchants that accept American Express cards. Furthermore, GMNS provides marketing information and services such as fraud prevention to merchants. In addition, GMNS builds and manages loyalty coalition programs which enable consumers to earn and spend rewards points.


The GMNS Strategy, Planning, and Development (SP&D) team works closely with the GMNS Group President and all GMNS General Managers. Specific responsibilities include planning and reporting to enable merchant acquisition and client management teams, strategy formulation, business development, and investment optimization.


The Director-Strategic Planning and Reporting EMEA will be a key leader within the SP&D team. The Director will both lead and support global and regional initiatives by providing thought leadership, ideation, and operational execution.


The Director will report to the SP&D Vice President based in New York.



  • Directly lead the planning, reporting, and analytics function for EMEA. This involves providing accurate, relevant, and impactful business results in a timely manner, including in relation to:
    • Target setting and performance reporting: The Director will develop and maintain an appropriate target setting methodology, including for merchant acquisition and client management. The Director will own the calculation and communication of targets and results at an aggregate, individual, product, channel, and account level.
    • Sales Incentive Plans and payouts: The Director will design, formulate, benchmark, and update the Sales Incentives Plan in order to drive desirable behaviors and results. Additionally, the Director will own the periodic payout of sales incentives.
    • Portfolio segmentation: The Director will lead the periodic analysis, segmentation, and communication of accounts and portfolios plus related targets (via scorecards) for the Client Management team.
    • Strategic analyses: The Director will deliver rigorous and insightful analyses and recommendations that drive strategies to improve performance (e.g., account profitability, Active Locations In Force, Cost per Location In Force, Newly Acquired Locations In Force / team-member, or Cost / Volume, resource optimization, Inactive Account Cancellation, etc.).
  • Co-lead and/or support global and regional projects related to GMNS strategic initiatives and investment planning. Assist the SP&D Leadership Team in delivering key goals. Liaise with other GMNS teams to share best practices and address issues. Represent the EMEA region in various forums.
  • Supervise the tracking and management of regional budget and financials.
  • Directly lead, manage, and develop a team of Managers and Analysts within the EMEA planning and reporting team. Manage performance, provide training, and deliver day-to-day guidance and leadership perspectives to the team. Develop a coherent set of leadership behaviors and competencies for the regional team, consistent with those of the global team.
  • Manage relationships with regional and global stakeholders at all levels of management. Key stakeholders will include the EMEA merchant acquisition and client management leaders and teams. Develop and deliver robust, clear, concise, and impactful presentations for stakeholders.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Solid quantitative and analytical skills, along with a strategic mindset and financial acumen. Finance and/or consulting experience preferred. Strong critical thinking and problem solving capabilities.
  • Solid understanding of core GMNS business processes, systems, and tools. Coding skills and/or experience with managing teams who code for purposes of data extraction and manipulation.
  • Exceptional project management skills and discipline to deliver. Highly organized and detail oriented with ability to multi-task.
  • Ability to build strong trusted relationships while challenging status quo. Ability to influence without direct authority. Excellent interpersonal skills, including collaboration, effective communication, negotiation, influencing, motivation, and presentation.
  • Ability to balance and prioritize day-to-day business activities in conjunction with longer-term strategic objectives.
  • Intellectual curiosity, passion for using analytics to develop insights and recommendations, solve business challenges, improve customer experience, and drive results.
  • Ability to effectively adapt to changing conditions and prioritize initiatives in a fast-paced environment.
  • Very proficient with PowerPoint and Excel. Superior drafting skills required.
  • Extreme clarity, conciseness, and effectiveness in written and verbal communication.
  • High degree of cultural sensitivity required. Flexibility to work with different partners and tailor solutions to meet their needs.
  • Passion, flexibility, sense of humor, and a positive attitude are KEY requirements!

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work.  If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 18007439
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred