American Express Careers

Manager - Investigations And Security Services

Kuala Lumpur, Malaysia
Operations Risk Management

Job Description

This position is responsible for managing Global Security activities (Investigations, Physical Security, Crisis Management and Executive Protection) within the assigned geographic area of Malaysia.

  • Investigations: Manage, coordinate and personally conduct investigations of suspected internal and external fraud and misconduct against American Express. Contribute to the reduction and control of fraud losses by effectively managing investigations of suspected fraud against American Express and its subsidiaries. 
  • Security Services: Ensure the safety and security of employees, contractors, vendors, and visitors. Provide advice and assistance on security and security-related matters to senior business leaders. Identify areas of vulnerability and develop/implement proactive plans and programs to address these areas and support the changing needs of the business. Supervise and coordinate with contract security vendors to ensure security officers are managed effectively.  Conduct security audits and physical site reviews utilizing the Security Assessment Modeling (SAM) as well as risk assessments for potentially new sites/facilities. Lead the local Crisis Response Team for Malaysia. Coordinate and support the CEO and other senior executives travelling in the assigned geographic area.
  • The incumbent will also plan and monitor expenditures within a budget.
  • The position will be located in Kuala Lumpur and will be on call 24/7/365.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.



  • The incumbent should have a minimum of 7 years corporate security/investigation experience with 5 years in a management role.

The incumbent must possess:

  • Thorough and highly developed understanding of corporate investigations, physical security, crisis management and executive protection.
  • Highly developed interviewing skills; strong investigative/analytical capabilities with a good understanding of the fraud and risk environment within the assigned geographic areas.
  • A basic understanding of cyber investigations
  • Knowledge of local prosecutorial guidelines and associated criminal laws.
  • An understanding of privacy laws and the Company’s privacy code to know what information can be shared with law enforcement or other parties.
  • Ability to interact with a wide spectrum of constituents from business partners to law enforcement to customers and to develop and maintain an effective network of local law enforcement contacts.
  • Strong organizational, managerial and communication skills to effectively direct security activities in a culturally diverse work force and handle emergencies, crises and stressful situations calmly, quickly and professionally.
  • Ability to self-motivate, lead and inspire others to overcome obstacles and achieve goals together with the ability to resolve conflict and lead by example in a team-based environment.
  • Ability to determine and establish appropriate levels of security coverage, foresee issues and plan responses for any security-related events/incidents that may occur.
  • Experience in working with physical security equipment (e.g., access control, biometric devices, CCTV, networking applications, etc.).
  • Excellent communication skills in English and preferably the local language.
  • Ability to work independently while keeping the Regional Director and Vice President apprised of situations that occur.

ReqID: 18007785
Schedule (Full-Time/Part-Time): Full-time