American Express Careers

Merchant Acquisition Sales Executive (German Market)

Madrid, Spain
Client Management & Sales

Job Description

The focus of a Telesales Manager will be developing, managing and closing out sales opportunities through a prioritized lead source across different industries.

The successful candidate will be a driven and resourceful individual who is able to use the appropriate Premium Value Proposition, know how to handle objections and build effective relationships with both internal and external partners.

In this role you are expected to utilize Worldwide policies and procedures, maintain a high level of knowledge on related products.

The Telesales Manager will be focused on strategic outbound campaigns in the German market, targeting premium industries / merchants for American Express in his/her assigned areas.

She / He will prospect in Germany, using several sources and should be able to close a large number of high value merchants that drive strong volume.

This is a sales role where success, as measuerd through Booked Charge Volume and the number of new Active Locations generated by the individual. Success is rewarded through an attractive sales incentive plan.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Job responsibility:

  • Self-prospecting and following up on prescribed leads to sign new Merchants for American Express acceptance in Germany.
  • Meet challenging GMS sales targets through new signings.
  • Leverage existing knowledge of the German Market to build effective leads.
  • Overcome objections with decision makers in various positions across the Merchant Segment in Germany.
  • End to end ownership of a lead. From initially identifying the prospect through to completing the sale, collecting all regulatory data and ensuring the Merchant is technically able to accept the card.
  • Fully integrate and build relationships across the wider National Sales Force Acquisition team.
  • Develop Relationships with internal teams such as World Service to help facilitate a smooth implementation of new Merchant signings.
  • Participate in tactical sales campaigns throughout the year

Required skills:

  • German native speaker
  • Employment eligibility to work in Spain
  • Solid experience in a sales team and strong sales background (preferably in phone acquisition)  
  • Business studies or similar education
  • Strong negotiation and communication skills
  • Self-confident with a strong will to achieve and exceed goals
  • High level of self-motivation
  • Ability to change from an individual contributor to a team player depending on the situation
  • Ability to think creatively
  • Proven background working for the German market

Why American Express?  

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 3rd of overall Best Companies and No. 1 for Wellness & Wellbeing

ReqID: 18007798
Schedule (Full-Time/Part-Time): Full-time