American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition




• Provide superior customer experience on calls to American Express Card Members.
• Provide alternatives and apply superior Service
• Call handling skills to ensure best possible solutions and FCR to card members.
• Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
• Ability to take quick decisions and respond to Customer inquiries
• 2-3 yrs of prior experience in inbound calling process.
• Customer service background.

• Able to work in 24/7 environment




• Graduate.
• Strong Interpersonal, Communication and Listening Skills.
• Must possess Excellent Verbal Communication.
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
• Demonstrated Dependability/Self Motivating Skills.
• Change Management Ability.
• Demonstrated Ability to Work effectively within a Team Environment as well as independently.

• Proven Analytical and Problem Solving with a strong attention to Detail  

ReqID: 18007841
Schedule (Full-Time/Part-Time): Full-time
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