American Express Careers

Relationship Manager Team Leader

Sydney, Australia
Customer Care Operations


Job Description

The American Express vision is to provide the world’s best customer experience every day.  Our mission is to become essential to our customers by providing differentiated products and services to help them achieve their aspirations.  As a Leader at American Express you will demonstrate behaviours that enable you to set the agenda, bring others with you and you will always do leadership the right way.

 
Our dynamic Relationship Manager Team Leaders create an engaging and high performing environment to lead a dedicated team of Relationship Managers.  Passionate about customer commitment, they use their strong leadership skills to motivate and inspire the team to deliver extraordinary service by surpassing the expectations of American Express Centurion Card members. 

If there is a way to give Centurion Card members what they want, you’ll find it.

And that means knowing how to:

 

  • Develop and deepen team and customer relationships
  • Create a positive working environment for your team
  • Provide ongoing leadership and support to Relationship Managers
  • Ensure Relationship Manager portfolios are accurate and up-to-date
  • Maintain overall accountability to Centurion Card members by ensuring best-in-class service delivery across all teams
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


 

Qualifications

As a Relationship Manager Team Leader you will have the following skills:

  • Ability to build a highly engaged team of Relationship Managers and their Travel Advisors with a premium portfolio in a professional manner
  • Maintain resilience, composure and remain positive under pressure and changing circumstances at all times
  • An understanding of travel-related economics, business opportunities and servicing a premium customer base
  • Strong consultative coaching skills with ability to confidently motivate and inspire a team
  • Effectively prioritize team workloads and portfolio opportunities 
  • Drive a high performance culture that exceeds targets in customer and shareholder metrics, including sales and revenue, and increases the American Express share of travel wallet and billed business.
  • A minimum of 3 years leadership experience      


ReqID: 18008096
Schedule (Full-Time/Part-Time): Full-time