American Express Careers

Product Analyst

New York, New York
Digital Commerce Marketing

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Job Description

The Prospect Application Experience team is part of Enterprise Digital & Analytics (EDA). EDA partners closely with colleagues in issuing businesses, and across the Blue-Box to drive growth and market place differentiation. New card member acquisition is a key priority for American Express, and a core component is making the card application process as easy and seamless as possible.

 

The purpose of the Prospect Application Experiences team is to grow billed business acquired by accelerating application completion for prospects applying via web/mobile journeys. This team is responsible for designing digital application journeys that can be easily scaled across proprietary international markets while reducing cost and time to market, and unlocking new growth opportunities.

 

Job Responsibilities:

  • Provide support to core product development and testing as part of releases
  • Support product backlog management and prioritization
  • Partner with agile scrum team to deliver product level enhancements
  • Monitor KPI analytics for international online applications to uncover optimization opportunities and maintain web/ mobile tagging standards
  • Support the team with ad hoc analysis needs to support broader product strategy
  • Focus on quantitative and qualitative research methods to drive conversion optimization hypothesis
  • ew card member acquisition is a key priority for American Express, and a core component is making the
  • card application process as easy and seamless as possible.
  • The purpose of the Prospect Application Experiences team is to grow billed business acquired by accelerating application
  • completion for prospects applying via web/mobile journeys. This team is responsible for designing digital application
  • journeys that can be easily scaled across proprietary international markets while reducing cost and time to market, and
  • unlocking new growth opportunities.
  • Job Responsibilities:
  • Provide support to core product development and testing as part of releases
  • Support product backlog management and prioritization
  • Partner with agile scrum team to deliver product level enhancements
  • Monitor KPI analytics for international online applications to uncover optimization opportunities and maintain web/ mobile
  • tagging standards
  • Support the team with ad hoc analysis needs to support broader product strategy
  • Focus on quantitative and qualitative research methods to drive conversion optimization hypothesis

Qualifications

Required Skills/Qualifications:

  • Education: Bachelor Degree is required; Statistics, Mathematics, Business or Finance is an asset
  • 2+years of experience
  • Microsoft Office Suite: Proficiency in the use of Excel, Outlook, and PowerPoint
  • Experience with digital analytics
  • Ability to analyze large amounts of data and identify areas of improvement.
  • Able to effectively adapt under changing task priorities and in a fast-paced environment
  • Organizational Skills: Must be highly organized, have great time management skills, be detail oriented, and be able to handle multiple tasks simultaneously.
  • Strong written and verbal communication skills
  • Early adopter and passionate about new technologies

 

Preferred Additional Skills/Qualifications:

  • Experience with web analytics tools like Omniture (Adobe Analytics) Suite, Tealeaf, Google Analytics, etc.
  • Experience with Agile software development and collaboration tools such as Rally Software, Atlassian (JIRA) Suite, Slack
  • Familiarity with basic UX/UI principles and Responsive Web Design (RWD)
  • Experience in matrix organizations and cross-functional environments 

 

 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

 


ReqID: 18008146
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred