American Express Careers

Home Based Customer Care Professional - UK CEN

East Sussex, United Kingdom; Greater Manchester, United Kingdom; Greater London, United Kingdom
Customer Care Operations

Apply Get Referred

Job Description

Do you have the passion to deliver world class customer experiences every day?


American Express require home based Customer Services Professionals to start on Monday 3rd September 2018:


Since its foundation, American Express has developed a history of transformation through its ability to innovate, disrupt and evolve. This has been underpinned by our dedication to our customers, to our employees, and to our Company ‘Blue Box’ Values:

  • We deliver for our Customers.
  • We make it great.
  • We do what’s right.
  • We respect people.
  • We need different views.
  • We win as a team.
  • We care about communities.


We have an open, creative, and collaborative culture which is why we regularly win best workplace awards all over the world. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.


Our mission is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Service Professional, you will be a part of the team within our Consumer Customer Engagement Network which develops lasting relationships with our Card Members.


Here's just some of what you'll do in this role:

  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests.
  • Help propel your team to success.
  • Build meaningful relationships through consultative questioning to ensure added value for the customer.
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible.
  • Meet and exceed quality goals, compliance regulations and productivity targets.
  • Document necessary information.
  • Re-prioritize to adapt to the ever changing environment.


In return, as a talented and capable professional we will:

  • Offer opportunities for your professional growth and advancement.
  • Provide recognition and reward when you drive and deliver exceptional results.
  • Respect and value you for your diversity, integrity, and teamwork.


Are you ready for the challenge?


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Demonstrate personal excellence by remaining positive in difficult situations.
  • Display a passion to serve by delivering extraordinary service in every interaction with our customers.
  • The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis.
  • Strong interpersonal, communication and listening skills.
  • Strong verbal and written communication skills.
  • Excellent negotiation and influencing skills. Highly resourceful.
  • Strong analytical and problem solving skills with great attention to detail.
  • Outstanding organisational skills.


When you are working from home, we still want to be sure that your environment is safe and suitable for the purpose so below we have detailed some of the requirements. By applying for this position, you are confirming and agreeing with the following criteria: 

  • You are located in the UK.
  • You will provide American Express or a third party representative access to your home to conduct an audit of your work space for Health and Safety compliance standards. The first visit will take place within 3 months of starting and annually thereafter.
  • Your homes electrical equipment is free of recognized hazards that would cause physical harm (for example, frayed or exposed wires, bare conductors, loose wires, broken sockets).
  • Your chosen home office space will allow enough space for the desk, chair and storage units, and the ability to freely exit the work area (desk size will be 1200 X 800 mm). You will need to provide specific details including size and location of room.
  • Temperature, lighting, ventilation, privacy and noise levels within your chosen workspace are adequate for maintaining comfort and data security?
  • American Express will install high-speed internet and telephone access at your home. Internet service must meet a minimum speed check which you will be able to complete during the recruitment process. Please ensure you have permission to install a new line from your landlord if you rent your home.
  • Your home will be covered by Buildings and Contents Insurance.


Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 18008279
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred