American Express Careers

Service Delivery Leader-Sales Incentive Planning

Gurgaon, India
Operations Risk Management

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

This exciting role will be to lead the team managing the Sales Incentive Planning & Calculation process in BSE COE for American Express.
The incumbent would need to work with the larger stakeholders and ensure timely and accurate incentive payouts.
The leader’s responsibility will include supervising day to day operations of BAU and adhoc reporting tasks and engaging with Planning and reporting business partners to understand new business requirements and provide regular updates on team’s performance metrics.
Responsibilities
• Manage day to day operations and pipeline of tasks for team and prepare and report critical team metrics like standardization, capacity, timeliness, accuracy etc
• Assist team in system requirements, design and development efforts
• Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders
• Lead team in performing annual updates of incentive compensation and tracking business rules.
• Drive stakeholder updates like governance calls and regular updates
This role may be subject to additional background verification checks.

Qualification:
• 10- 11 years of experience in Sales Incentive operations and customer management
• Should have demonstrated people leading qualities in previous roles and must have good understanding of sales, reporting and incentive compensation. Key Skills
• Product development
• Prior experience and string understanding of SIP process across domains
• Team management and people leadership experience
• Worked on developing/maintaining complex codes and understanding of coding concepts.
• Prior experience of product testing and UAT

Qualifications

• 10- 11 years of experience in Sales Incentive operations and customer management
• Should have demonstrated people leading qualities in previous roles and must have good understanding of sales, reporting and incentive compensation. Key Skills
• Product development
• Prior experience and string understanding of SIP process across domains
• Team management and people leadership experience
• Worked on developing/maintaining complex codes and understanding of coding concepts.
• Prior experience of product testing and UAT

ReqID: 18008307
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred