American Express Careers

Senior Special Agent, Electronic Crimes

Phoenix, Arizona
Operations Risk Management

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Job Description

This position will be located in Phoenix at the American Express Security Operations Center (SOC)  assist in the identification, risk/lead analysis and investigation of cyber based threats directed at American Express.  The incumbent will report to the Vice President – Electronic Crimes (New York).  In this role, you will be working collaboratively with SOC colleagues and will be engaging with program employees, stakeholders, and executives to ensure appropriate and up-to-date security and case management.    Responsibilities include, but are not limited to: 
  • Conducting internal and external investigations with particular emphasis on insider threat and complex cases involving computers and online activity
  • Working daily with different Information Security teams to gather intelligence and data for possible investigation
  • Performing research using multiple data sources, providing analysis and disseminating findings within Global Security
  • Maintaining an up-to-date understanding of emerging cyber threats facing financial institutions
  • Coordinating analytic and investigative efforts amongst technical, intelligence, and investigative teams during a critical cyber event or crisis
  • Assisting with Quality Assurance of investigations
  • Serving as the de-confliction point for significant cyber investigation through continuous engagement with the Security Operations Center, Global Security investigators and other key stakeholders on major investigations
  • Leveraging Big Data to perform cyber threat analysis, alerting, and reporting
  • Building effective relationships with key stakeholders who own and support IT infrastructure, applications, processes, and operations
  • Staying current on industry trends, attack techniques, mitigation techniques, and security technologies.
  • Regularly communicating the progress of investigations and initiatives in writing and/or in presentation to senior leadership
  • Liaison with external partners to build greater situational awareness for the SOC and Global Security
  • Partnering with teams across the organization to improve security risk posture
  • Contributing to the development of investigative policies and procedures
  • Collaborating on cyber investigations with counterparts at other organizations
  • Collecting intelligence about criminal networks or organized groups that commit financial crimes


  • Ideal candidates will have at least 2 years experience in law enforcement and/or investigative work, with emphasis on cyber crimes and/or online criminal activity. 
  • Bachelor’s or other 4-year degree preferred; fields of study to include business, criminal justice and/or computer sciences.
  • Strong knowledge of computers, operating systems and system architecture desirable.
  • Solid understanding of financial crimes, in particular cyber fraud means and threats.
  • Operational planning experience that includes financial crime and cyber security disciplines desirable.
  • Excellent analytical capability, with ability to quickly digest information to determine significance, validate accuracy and assess potential risk and impacts.
  • Effective in partnering with cross-functional teams and creating/sustaining network of strong client relationships.
  • Ability to compile data and intelligence from a variety of sources into a comprehensive summary that can be easily comprehended.
  • Excellent communicator with strong written and verbal communication skills; ability to create and deliver compelling presentations to a variety of audiences.
  • Ability to prioritize work and make decisions independently with limited guidance from management.
  • Extremely detail-oriented, with strong, intellectual curiosity.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18008408
Schedule (Full-Time/Part-Time): Full-time
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