American Express Careers

Business Analyst, Customer Engagement Network

Sunrise, Florida

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Job Description

The Business Analyst will be responsible for business analytics, reporting and presentation preparation, in addition to providing support to the Manager Assistant within US Customer Engagement Network, ultimately supporting the Vice President & General Manager of North America and India, CEN - Global Servicing Network.
The Business Analyst will play an important role in shaping strategies across the organization to help drive results. The successful candidate will be expected to provide thought and executional leadership on GSN relationship management support, organizational effectiveness, completion of mandatory requirements across the organization & strategic priorities.
  • Analysis of information and report generation relating to Customer, Shareholder and Employee business metrics and drivers for US CEN
  • Creating monthly deep dives on products, metrics and financials
  • Independent gathering and assembling of information from a variety of sources
  • Create / contribute to a variety of communications, such as performance reviews, executive management presentations, Town Hall and BUR presentations 
  • Collaborate in a dynamic team environment to influence, execute and achieve targeted outcomes
  • Analyzes large volumes of Card Member survey data to create insights and find opportunities to improve Network level results
  • Is an expert on Card Member sentiment and is using all available touch points to raise awareness of opportunities
  • Respond to information requests from other areas of the business in a timely manner
  • Help the CEN team achieve compliance goals by coordinating and tracking related activities


  • Bachelor's Degree in Industrial Engineering or Finance, Business Administration or other related field of study
  • At least 3 years of experience in Data Analysis
  • Understanding of basic database principles data warehouse interfaces
  • Advanced MS Excel skills including pivot tables and all types of charts
  • Proven ability to work within a global team
  • Understanding of call centers and call center metrics strongly preferred
  • The ability to review, understand and re-write call center metrics
  • The ability to coordinate and organize excessive amounts of data and verbatim and build action plans
  • Time management and ability to work and adhere to strict deadlines
  • Ability to effectively prioritize workload to meet all deadlines in a highly matrixed environment
  • Candidate must have exceptional oral and written communication and inter-personal skills as there are regular interactions with Senior Leadership
  • The ability to innovate and present data in an easy to understand and concise format
  • Excellent communication skills, both written and verbal
  • Extremely organized with the ability to manage multiple deliverables and stakeholders within tight deadlines
  • Able to produce innovative, creative and impactful presentations to a variety of Senior Executives
  • Ability to contribute to a variety of tasks, across multiple sites and markets in an environment of rapidly changing priorities
  • Ability to create discussion points & opportunities using knowledge of CEN network processes, business concepts and challenging trends

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions


ReqID: 18008414
Schedule (Full-Time/Part-Time): Full-time
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