American Express Careers

SD Analyst - Infrastructure Operations

Sunrise, Florida; New York, US; Phoenix, Arizona; St. Petersburg, Florida
Digital Commerce Technology

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Job Description

Position – Tools Analyst
In this role you will be responsible for the configuration and implementation of monitoring tools.  From deployment to training you will ensure that team members are equipped to respond during outages and situations.  You will be expected to have a strong work ethic and to represent American Express in the highest professional manner, through written and oral communications.  Your expected to become an application performance management expert and to stay up to date on your application knowledge.
Typical Activities
  • Monitor critical application performance and availability
  • Assist in the troubleshooting and root-cause diagnosis of performance issues
  • Maintain and enhance dashboards and reports to meet requirements of IT and business users
  • On-board additional applications for monitoring
  • Mentor and train customers on APM products and Best Practices
  • Provide regular status updates and project documentation to support efforts
  • Maintain accurate deployment documentation


  • 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
  • 1+ years of experience in software engineering and Object Oriented Programming (OOP)
  • 1+ years of solid enterprise level .NET or Java development/support/operations
  • 1+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks
  • Degree in Computer Science, Computer Engineering or Information Technology
  • Experience with application technologies (J2EE, .NET, Citrix, Microservices)
  • Experience with database technologies (Oracle, DB2, MS SQL)
  • Good understanding of distributed applications
  • Good understanding of web and enterprise applications
  • Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
  • Excellent organizational/time management skills
  • Must have strong interpersonal communication skills and a passion to learn new technology
  • Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
Desired Experience (optional)
  • Experience in any monitoring tools is a plus
  • Working on an operations team or NOC
  • Working in an agile/dev/ops environment
Why American Express 

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18008416
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred