American Express Careers

Senior Manager – Business Development, Loyalty

New York, New York
Digital Commerce Marketing

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Job Description

The Global Membership Rewards Center of Excellence, within the Global Premium Products & Benefits organization, is responsible for setting the enterprise-wide vision for Membership Rewards that leverages our partnerships, marketing assets and capabilities to create a global, market-leading approach to loyalty.
The position will support the organization’s efforts to drive merchant funding and create new revenue opportunities via the expansion of existing and the creation of new loyalty channels – unlocking meaningful new value for card members, merchants and American Express.  Specifically, this role will innovate upon transformative strategies as it relates to loyalty, package those assets, and then sell in that vision to existing and new loyalty partners.  This includes building out a pipeline, developing the go-to-market strategy and effectively selling that vision to new and existing loyalty partners.   
This role will work cross functionally with several groups across American Express including Global Merchant Services, Finance, Marketing, Technology, Global Advertising and Brand Management, Controllership, Membership Rewards, Card Product and Channel Management.

Key Responsibilities:
  • Grow, maintain and execute upon Flexible Rewards’ merchant sell-in pipeline
  • Develop, sell-in, negotiate and drive the go-to-market strategy for merchant funded card benefits
  • Collaborate with Product/Tech partners to develop customized merchant deployment solutions
  • Drive complex negotiations with new and existing merchants in order to grow partner-funded value
  • Cultivate strong working relationships across the Blue Box to drive results


  • Strategic mindset to look beyond business as usual and uncover new growth opportunities
  • Experienced relationship manager with a proven ability to sell-in ideas
  • Ability to build relationships, influence, and partner effectively with cross-functional teams
  • Proven track record in navigating opportunities through complex negotiations
  • Strong analytical, business & financial acumen with ability to develop and evaluate revenue models
  • Exceptional written and verbal communication skills
  • Strong aptitude for innovation and comfort in creating concepts from a blank canvas
  • Previous experience in the card loyalty space
  • Project management skills and the ability to manage multiple priorities/projects
  • Track record of driving results

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18008420
Schedule (Full-Time/Part-Time): Full-time
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