American Express Careers

Analyst, Market HR

Phoenix, Arizona
Human Resources

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Job Description

The Human Resource Analyst provides assistance with and supports the delivery of key enterprise and local HR priorities in the Phoenix market. This role reports to the Director of Market HR-Phoenix and supports the Market HR (MHR) team with the execution of HR initiatives across 4 key areas: Local Talent Planning; Colleague Engagement; Colleague Development and Change Management. Incumbent is also expected to collaborate with the Centers of Expertise (COEs) to drive a consistent and positive employee experience with enterprise HR initiatives. This role is also responsible for event coordination and budget tracking. To be successful in this role, the candidate should be proactive, meet deadlines, demonstrate attention to detail and communicate effectively.

Key Responsibilities:
  • Supports the design and drives flawless execution of market-wide colleague development and engagement forums for the Phoenix Market
  • Drives and flawlessly executes project plans for MHR events and forums, including all related logistics. 
  • Demonstrates a keen focus on and concern for the overall colleague experience at the market level and supports related initiatives
  • Analyzes reports containing large swaths of data; must be able to cut datasets into digestible outputs and extract trends and insights to inform recommendations
  • Supports strategic external branding initiatives (workplace/employer awards), global and locally driven diversity and inclusion initiatives, as well as internal branding at the market level; gathers external benchmark data to inform recommendations that meet objectives
  • Assists with materials preparation for talent planning initiatives, including market talent reviews and talent shares; gathers data to inform recommendations that meet objectives
  • Designs PowerPoint presentations to be presented to Business leaders; able to convey key themes into visually compelling presentations
  • Identifies pain points in MHR processes, develops recommendations and implements solutions
  • Provides local change management support for enterprise initiatives
  • Tracks and manages MHR budget
  • Has awareness and understanding of the local culture and how things work within the market, country or campus


Required Education and Experience:

  • Bachelor's degree preferred 
  • 3-5 years of related experience in a fast-paced work environment.
  • Advanced experience with Microsoft Excel and PowerPoint; must be able to navigate Excel formulas and pivot tables in Excel as well as expertly navigate PowerPoint tools to create visually meaningful presentations
  • Self-starter (action-oriented) with strong critical thinking skills
  • Strong project management and organization skills
  • Strong attention to detail
  • Collaborative; builds relationships and leverages them to drive outcomes 
  • Excellent communication skills; able to tailor messages to the audience, both written and verbal 
  • Ability to work in a matrix environment with influencing and conflict-resolution skills 
  • Keen focus on delivering consistent and positive local colleague experience 
  • Able to deal with ambiguity in shifting environments
  • Demonstrates a keen interest in understanding the business, market trends and financial drivers in the industries in which American Express competes
  • Shows awareness of employment and labor environment in the market
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18008599
Schedule (Full-Time/Part-Time): Full-time
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