The American Express mission is to be the world’s most respected service brand. Global Servicing Group(GSG) plays a central role in helping the company achieve that vision, with an interconnected team of nearly 30,000 employees and partners operating in 22 markets around the world, all focused on serving our customers and shareholders.
The primary responsibilities of the Project Analyst position include, but are not limited to:
- Leading all elements of time management including leave of absence tracking and record retention for US based organizations in Global Services Group.
- Reconciling time entries across Dayforce/eWorkforce Management and reporting outcomes to the business.
- Liaising with our third party vendor, employees and leaders to ensure all leave of absence instances are managed, processed and communicated in a timely and accurate manner, and in compliance with external legislation and company policy, in a fast paced, high volume atmosphere.
- Other duties as assigned
Must understand relationship care and demonstrate the “Blue Box” valuesBA degree preferredMust have a strong working knowledge of American Express policies and proceduresAdvanced skills with Excel and PowerPointMust be able to maintain confidentiality and demonstrate discretion when dealing with leave-related issues and inquiriesMust have excellent relationship building skills, written and oral communication skills, strong interpersonal and listening skills, and the ability to explain tasks in a clear and concise mannerMust have excellent attention to detail and time management skillsMust be able to breakdown complex issues and resolve in a timely mannerDependability / reliability is very important
Schedule (Full-Time/Part-Time): Full-time