American Express Careers

Analyst / Senior Analyst- Finance Helpdesk

Gurgaon, India
Finance

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Job Description

 
This is a Band 28 requisition
 
JOB OVERVIEW:
  • Handle, research, and resolve phone and email inquiries from AXP employees / Suppliers related to procurement
  • Liaise with different teams within Procure to pay and provide assistance to AXP employees / Suppliers on their queries
  • Document and update customer contacts and customer issues in the Ticket Tracking System & complete any follow up work
  • Adhere to current understanding of policies and procedures, new products, services and processes
  • Help team members in solving complex requests
  • Develop strong understanding of relevant policies and procedures, as well as compliance and risk regulations, to appropriately mitigate risk/exposure
  • Ensure compliance with AXP policies
  • Support the leader in building and maintaining strong cross-functional relationships with stakeholders and business partners to effectively influence the achievement of business results.
  • Maintain open and transparent communication with team members.
  • Ensure high level of engagement and motivation among team members for delivering high quality standard product.
  • The incumbent shall ensure compliance with SLA and other internal guidelines of policies relating to the business area he/she is going to handle and must be controls & quality conscious.
  • Experience in Customer Servicing, Helpdesk liaison would be preferred 

Qualifications

QUALIFICATON:
 
  • Minimum 3 ½ years + experience in handling inbound international call center
  • Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English a must
  • Flexibility to work with different countries (time-zones), groups, and business environment
  • Knowledge of Microsoft Office applications i.e. Word, PowerPoint, Excel and Internet Explorer
  • Minimum Versant phone test score of 85+ or as per AXP Standard
  • Should have completed voice and accent training (with neutralized mother tongue influence)
  • Demonstrated ability towards troubleshooting and query resolution.
  • Must be detail oriented with good problem solving skills.
  • Able to demonstrated high performance in the previous organization during interview discussion
  • Ability to empathize with the customer
  • Candidate must have Exceptional oral and written communication & Inter-Personal skills
  • Must have Strong Analytical skills
  • Ability to prioritize work based on a broad understanding of project needs and goals
  • The incumbent should have sound knowledge of procurement and payable process
  • The incumbent will be required to participate in standardization and continuous improvement initiatives as well as other business partner initiatives
  • The incumbent would be required to consistently understand and exceed customer’s requirements whilst ensuring effective team- work at all times
  • The incumbent should be able to maintain high accuracy, productivity standards and should have high willingness to learn.
  • Flexibility to work with different countries (time-zones), groups, and business environment

ReqID: 18008801
Schedule (Full-Time/Part-Time): Full-time
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