American Express Careers

Client Technical Support Analyst -French Speaker

Madrid, Spain
Customer Care Operations

Job Description

About the company:

Accertify Inc is an industry leader in e-commerce fraud management solutions and a wholly owned subsidiary of American Express.


We are pleased to offer this exciting opportunity to join Accertify Europe as a Client Technical Support Analyst. As a Technical Support Analyst, you will be providing technical support to our European customers on a day to day basis, helping to resolve their issues and provide business solutions.


Accertify is committed to promoting a healthy work life balance and providing opportunities for employees to grow their careers.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Bachelor’s Degree and/or 3+ years’ experience of application support experience, preferably supporting software as a service (SaaS)
  • Experience with technical troubleshooting of an application
  • Prior experience working directly with customers
  • Knowledge of SQL or XML preferable
  • Fluency in French, written and spoken
  • Excellent written and verbal communication skills
  • Job operates an on-call schedule
  • Job may require minimal travel

Why American Express?  

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies.

ReqID: 18009060
Schedule (Full-Time/Part-Time): Full-time