American Express Careers

Senior Manager/Manager-Customer Pricing Strategy

Locations: New York, New York
Categories: Digital Commerce Categories: Marketing

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Job Description

Growing consumer lending and specifically winning share from our existing customers is a top priority as American Express mobilizes to drive long-term growth and diversify revenue mix under the premium spend-focused business model.  The Global Consumer Lending organization leads this mandate, with the mission of serving our customers’ evolving buying and paying needs through compelling solutions and frictionless experiences.
 
The US Consumer Lending Customer Management team plays a critical role in developing and adjusting strategies to drive growth and build margin resilience from our existing customers.  The team is also responsible for leveraging quantitative and qualitative analytics to deliver actionable insights and shepherd end-to-end execution for select strategic initiatives with close partnerships across various cross-functional stakeholders.
 
The Customer Pricing Strategy & Analytics team plays a critical role in enabling the innovation and delivery of this vision.  This position will be responsible for developing pricing strategies for existing customers to deepen engagement, manage customer yield and lead offer testing strategy.  This position will work closely with key partners across different functions and across different levels of seniority.
 
Job Responsibilities:
  • Analyze internal and external customer data as well as lending portfolio trends to identify customer insights and revenue opportunities
  • Develop innovative pricing constructs to help the business compete in the market
  • Develop and analyze price testing strategies for the customer base that aim to deepen customer engagement while maintaining product margins and ultimately driving incremental revenue
  • Monitor customer touch points (e.g., call listening) and translate to insights that lead to actionable changes that benefit customer experience
  • Deliver actionable insights and recommendations through compelling story-telling to senior leaders to help shape lending strategy
  • Effectively influence customer treatment and pricing strategy to drive growth and build margin resilience
  • Form effective linkages with business partners in different functional areas including Marketing, Risk, Finance, Legal / Compliance, Public Relations, & Servicing
  • Lead strategic business initiatives as required

Qualifications

Qualifications:
  • Self-starter with a blend of strategic thought leadership, analytical capabilities, business judgment and financial acumen to identify business needs and drive towards solutions for those needs
  • Strong analytical skills with the ability to leverage large data sets to drive strategic business recommendations; experience in (or strong desire to learn) manipulating data through programming languages (e.g., SAS, SQL or R) is preferred
  • Ability to manage and drive forward multiple projects simultaneously
  • High quality written and oral communication skills; experience in developing thoughtful, strategic presentations for senior leadership and cross-functional partners
  • Ability to build strong relationships and collaborate across different functional teams across different levels of seniority
  • Understanding of credit card economics, the consumer credit card business, the overall Amex business model and CRM strategies are a plus
  • Innovative thinker and creative problem-solver who excels in a high energy environment and is able and willing to challenge the status quo
  • Strong will-to-win, intellectual curiosity, drive to do what it takes to meet deadlines with a “can do” attitude
  • Technical advanced degree or MBA is a plus
 
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ReqID: 18009112
Schedule (Full-Time/Part-Time): Full-time
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