American Express Careers
Japan Maintenance CCP, Corporate
Sydney, Australia
Customer Care
Operations
Job Description
As a Customer Care Professional in the Corporate Services Delivery Japan Team, you will be responsible for providing premium customer service to our Corporate Customers and Clients/ Travel Agents to assist and resolve their inquiries over the phone and email in a call centre environment. This role is also responsible for strengthening customer relationships and adding value to overall service we provide to our Corporate Clients.
Responsibilities for this role include;
• Receiving incoming calls and email from clients based within scheduled phone based hours.
• Providing excellent customer service by resolving issues in a timely manner.
• Maintaining customer details accurately; adhering to compliance standards
• Monitoring service metrics to ensure service quality and improvement.
• Tracking incoming call volumes in MIS reporting system
• Supporting other functions within the team to ensure SLAs are met.
• Liaising with other departments to ensure a smooth experience for clients and customers
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Qualifications
High standard of Japanese language - speaking & writing
• Premium customer service skills gained in a call centre environment
• Call centre skills and knowledge
• Excellent phone manner in Japanese
• Good listening skills and problem solving skills
• General PC skills both Japanese and English
• Building and maintaining business relationship skills
• Results driven with determination to succeed
• Openness to take on feed back to improve individual performance
• "Can do" attitude & willing to go beyond as a great service provider
ReqID: 18009121
Schedule (Full-Time/Part-Time): Full-time