American Express Careers

Sr. Manager, Client Management (Northern California)

San Francisco, California
Client Management & Sales

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Job Description

Global Merchant Services, the merchant network of American Express, acquires, maintains and grows relationships with merchants (B2C and B2B) who welcome American Express branded cards.
The Senior Manager will be responsible for growing and managing the relationships with fast-growing online companies located primarily in northern California.
Do you enjoy a dynamic, collaborative work environment where you can make a mark?  Are you someone who knows how to drive significant business results and build new partnerships?  Are you excited to join and create a team culture that is opportunistic, innovative, accountable, customer-oriented and results-focused?  The American Express Client Management Team oversees an exciting portfolio of small–to–medium ONLINE Merchants (B2B and B2C) concentrated primarily in Northern CA and some other Western U.S. states. As a Senior Client Manager, you will be responsible for managing a portfolio of approximately 30 merchants to grow revenue, by establishing mutually-beneficial and profitable, long-lasting relationships with merchant accounts.  You will oversee one of the fast-growing markets in the Western Region, with more than $1B in American Express charge volume.  
In this role, you will be responsible for:
  • Retain and increase American Express business (B2B and B2C) by growing revenue, improving share and increasing profitability. Identify and expand existing business relationships, close acceptance gaps with Merchants, and develop strategic portfolio / account plans.
  • Demonstrate American Express’ value proposition to Merchant clients, and increase share by customizing and reinforcing our value proposition using financials.
  • Evaluate merchant business challenges and opportunities, and identify and sell in appropriate solutions to meet clients’ needs.
  • Collaborate with internal colleagues to create, sell-in and implement relevant partnership and marketing assets.
  • Embrace the fast changing payments landscape and keep current with supply and demand, payment trends and economic and competitive indicators.
  • Ensure that American Express is front and center for our valued clients.
  • Increase Merchant Satisfaction (NPS score).


  • Track record of driving superior sales results through strong thought leadership, clear prioritization / pipeline management, sound decision-making, and creative problem-solving.
  • Strong business knowledge and financial acumen. 
  • Strong partner or relationship management, sales, collaboration, influencing and negotiation skills internally and externally, including with C-level executives
  • Self-motivated with ability to work well within a team.
  • Ability to remain flexible and manage change in a fast-paced, dynamic business environment. 
  • Excellent oral, written communication and presentation skills. Ability to communicate frequently, candidly and clearly. Ability to listen and adapt/pivot approach.
  • Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
  • Knowledge of Online companies is required.
  • Must be personable, engaging and confident.
  • Bachelors required; MBA is a plus.
Position is virtual with candidate residing in northern CA. Travel required 30%.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18009206
Schedule (Full-Time/Part-Time): Full-time
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