American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.




About American Express:
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential
Key Responsibilities:-
  1. Timely And Error Free Processing of Merchant queries and ensuring a speedy resolution
  2. Providing best in class merchant experience by resolving Merchant’s Financial and Maintenance queries for UK market.
  3. Ensuring all performance standards are met viz. business targets, controls and compliance
  4. Striking the right balance between Quality and productivity keeping in mind the brand values.
  5. Effectively handling the complaints in line with stipulated regulations and timelines.
  6. Timely processing of Merchant Invoicing and effectively managing the Client managers and related stakeholders.
  7. Timely Allocation and error free processing of payments to be made to the merchants.
  8. Ensuring optimum Ideation is done towards process improvements and streamlining initiatives.
Key Skillset required:-
  1. Strong interpersonal, communication and listening skills
  2. Good Analytical Skills with Eye for Details.
  3. Proficient in Excel Knowledge and effective financial domain.
  4. Demonstrated ability to effectively work in strenuous and challenging conditions.
  5. Ability to interpret data and effective calculative mindset.
  6. Proven problem solving skills with a strong attention to detail.
  7. Demonstrated dependability/self-motivating skills
  8. Change Management Ability
  9. Demonstrated ability to work effectively within a team environment as well as independently.



  • Eligibility - Graduate The incumbent should be tenured for a minimum of 12 months at Band 28 in the current role as on the date of application deadline. The incumbent should not be on level 3 or above PIP at the time of applying.
  • The incumbent should have a performance rating of G3L3 or better in the last Annual review.
  • High levels of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously
  • Shift Timings:- 12:30 – 21:00 ( Need to be Flexible as well)

ReqID: 18009231
Schedule (Full-Time/Part-Time): Full-time
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