American Express Careers
Customer Care Professional
This is a Band 28 requisition.
- Timely And Error Free Processing of Merchant queries and ensuring a speedy resolution
- Providing best in class merchant experience by resolving Merchant’s Financial and Maintenance queries for UK market.
- Ensuring all performance standards are met viz. business targets, controls and compliance
- Striking the right balance between Quality and productivity keeping in mind the brand values.
- Effectively handling the complaints in line with stipulated regulations and timelines.
- Timely processing of Merchant Invoicing and effectively managing the Client managers and related stakeholders.
- Timely Allocation and error free processing of payments to be made to the merchants.
- Ensuring optimum Ideation is done towards process improvements and streamlining initiatives.
- Strong interpersonal, communication and listening skills
- Good Analytical Skills with Eye for Details.
- Proficient in Excel Knowledge and effective financial domain.
- Demonstrated ability to effectively work in strenuous and challenging conditions.
- Ability to interpret data and effective calculative mindset.
- Proven problem solving skills with a strong attention to detail.
- Demonstrated dependability/self-motivating skills
- Change Management Ability
- Demonstrated ability to work effectively within a team environment as well as independently.
- Eligibility - Graduate The incumbent should be tenured for a minimum of 12 months at Band 28 in the current role as on the date of application deadline. The incumbent should not be on level 3 or above PIP at the time of applying.
- The incumbent should have a performance rating of G3L3 or better in the last Annual review.
- High levels of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously
- Shift Timings:- 12:30 – 21:00 ( Need to be Flexible as well)
Schedule (Full-Time/Part-Time): Full-time